Shipping Policy

SHIPPING INFORMATION

IN THE USA

Lord Jones now offers Free Standard Shipping on all of our products.

Free Standard Shipping is offered via USPS, FedEx and/or UPS and takes 1-10 business days, depending on location and product mix.

FREE STANDARD SHIPPING FOR ORDERS WITH CONFECTIONS

If Free Standard Shipping is selected, orders will be processed and shipped within two to four business days. We ship confections Monday through Thursday to avoid having product sit in warm shipping facilities over the weekend.

We want our handcrafted confections to arrive at your doorstep in perfect condition. Depending on the weather, your location and the time of year, your order may arrive with cold packs and in special insulated packaging to ensure product integrity and protect the product from non-temperature controlled trucks and shipping warehouses. Please be sure to ship confections to an address where the package will be brought inside immediately. If confections sit on a sunny porch or in an outdoor mailbox on a warm day, they are likely to melt, even with the additional packaging and cooling measures. For this reason, confections cannot be shipped to a PO box.

EXPEDITED SHIPPING FOR ORDERS WITH CONFECTIONS

In addition to Free Standard Shipping, we also offer 2-day and overnight expedited shipping options, which are presented during the checkout process.

Two-day and overnight orders containing confections are processed same day Monday through Thursday until 1 pm Pacific Time (PT). Overnight orders for confections that are placed after 1 pm PT on Thursday through Sunday will not ship until the following Monday (for Tuesday delivery).

Note that you could receive a notice that your order was “processed” on a Thursday or Friday, but it will not ship until the following week.

SHIPPING FOR NON-CONFECTION ORDERS

Non-confection orders (topicals, tinctures, gel capsules, tee shirts) with Free Standard Shipping are processed Monday through Friday within two to three business days.

Two-day and overnight shipping orders are processed same day (Monday-Friday) until 1 pm PT. Overnight delivery orders placed on Friday before 1 pm PT will be shipped on Friday and delivered the following Monday. Overnight delivery orders placed after 1 pm PT on Friday will be shipped the following Monday for Tuesday delivery.

Lotions, tinctures, gel capsules and tee shirts may be shipped to PO Boxes.

 

SHIPPING COSTS

Free Standard Shipping is offered via USPS, FedEx and/or UPS and takes 1-10 business days, depending on location and product mix.

Express shipping options are available (2 business day and overnight). Express shipping charges are based on your location and will be calculated and presented during the checkout process. No Saturday or Sunday delivery available at this time.

 

ADDITIONAL INFORMATION

For all orders over $300, we require a signature for delivery. Please be sure to use an address where someone will be available during the day to accept shipment.

A Note about USPS Packages: If you track a USPS package and it shows no movement, rest assured that your package has been sent out. USPS sometimes does not scan packages until they arrive at their final destination.

A Note about our Packing Peanuts: We have received many comments from customers regarding our use of packing peanuts and we appreciate your concern for the environment! Our packing peanuts are made from organic starch. They decompose in water leaving no toxic waste, are 100% biodegradable and are FDA compliant.

If you have any questions about this shipping policy or need additional information, please email us info@lordjones.com.

 

HOLIDAY SHIPPING

On national holidays our shipping partners may be closed or offer limited holiday service. In such cases, temporary holiday shipping policy terms will be displayed at the top of the Cart page before the Checkout process.

 

INTERNATIONAL SHIPPING

No international shipping is available via lordjones.com at this time. If you are located in Canada please visit ca.lordjones.com to purchase Lord Jones tee shirts.

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