Shipping Policy

SHIPPING INFORMATION

IN THE USA

Warm Weather Shipping for Confections is in effect! Please be sure to review the details below.

WARM WEATHER SHIPPING POLICY FOR CONFECTIONS

We want our hand-crafted confections to arrive at your doorstep in perfect condition. During the warm summer months, orders with confections will be shipped via expedited service in special insulated packaging with cold packs to ensure product integrity. Please note that we will only be shipping orders containing confections Monday-Wednesday (via Expedited and Overnight) and on Thursdays (Overnight only). This is to avoid having the product sit in non-temperature controlled trucks and shipping warehouses during the warmer summer months.

Orders containing confections (gumdrops and chews) require either Expedited Warm Weather Shipping or Overnight Warm Weather Shipping, which can be selected during the checkout process. Ground Shipping and Free Shipping are not available options when Warm Weather Shipping is in effect.

Order Processing for Warm Weather Shipping

If Expedited (2 Day) Warm Weather Shipping for Confections is selected: Orders are processed within 48-72 hours from when received; however, to ensure safe delivery, orders with confections are shipped only on Mondays, Tuesdays and Wednesdays. Although we attempt to process orders same day, it is not always possible. The cut off time for same day order processing is 1 pm PT. Confections ordered after 1 pm PT on Wednesdays will not ship until the following week. Note that you could receive a notice that your order was “processed” on a Thursday or Friday, but it will not ship until the following week.

If Overnight Warm Weather Shipping for Confections is selected: Overnight orders are processed same day Monday through Thursday until 1 pm Pacific Time (PT). Overnight orders for confections that are placed after 1 pm PT on Thursday through Sunday will not ship until the following Monday (for Tuesday delivery).

Please be sure to ship confections to an address where the package will be brought inside immediately. If confections sit on a porch or in a mailbox in the summer heat, they are likely to melt, even with the additional packaging and cooling measures. Please note that confections cannot be shipped to a PO box.

If you have any questions about this policy or need additional information, please email us info@lordjones.com.

STANDARD ORDER PROCESSING

Standard orders are processed Monday-Friday within 48-72 hours. Orders received after 1 pm Pacific Time (PT) on Friday will be processed the following week.

Overnight shipping orders are processed same day (Monday-Friday) until 1 pm PT.

No Saturday or Sunday delivery. Overnight delivery orders placed on Friday before 1 pm PT will be delivered the following Monday. Overnight delivery orders placed after 1 pm PT on Friday will be shipped the following Monday for Tuesday delivery.

For all orders over $300, we require a signature for delivery. Please be sure to use an address where someone will be available during the day to accept shipment.

For all orders containing confections a physical mailing address where someone will be available to received the package is required – no PO Boxes. Lotions and tinctures may be shipped to PO Boxes.

SHIPPING COSTS

Free Standard (Ground) Shipping is offered on all orders containing lotions, tinctures and tee shirts. Free Standard Shipping is via USPS, FedEx or UPS and takes 1-10 business days, depending on location. If your order contains confections, Free Standard Shipping does not apply. Please see Warm Weather Shipping for Confections.

Express shipping options are available (2 business day and overnight). Express shipping charges are based on your location and will be calculated and presented during the checkout process. Express shipping options are calculated using business days. No Saturday or Sunday delivery available at this time.

Warm Weather Expedited Shipping and Overnight Shipping charges are based on your location and will be calculated and presented during the checkout process. Both of these options are calculated using business days. No weekend or Monday delivery.

A Note about USPS Packages: If you track a USPS package and it shows no movement, rest assured that your package has been sent out. USPS sometimes does not scan packages until they arrive at their final destination.

HOLIDAY SHIPPING

On national holidays our shipping partners may be closed or offer limited holiday service. In such cases, temporary holiday shipping policy terms will be displayed at the top of the Cart page before the Checkout process.

INTERNATIONAL SHIPPING

No international shipping available at this time.

QUICK REFERENCE GUIDE FOR SHIPPING

The chart below shows the days when specific products are shipped.  Please take this into account when ordering. Please also note that unless you select Overnighted Shipping, there may be a 2-3 day processing time from order placement to order shipment.

Shipping Policy
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