IN THE USA
Warm Weather Shipping for Confections is in effect! Please be sure to review the details below.
WARM WEATHER SHIPPING POLICY FOR CONFECTIONS
We want our hand-crafted confections to arrive at your doorstep in perfect condition. During the warm summer months, orders with confections will be shipped via expedited service in special insulated packaging with cold packs to ensure product integrity. Please note that we will only be shipping orders containing confections Monday-Wednesday (via Expedited and Overnight) and on Thursdays (Overnight only). This is to avoid having the product sit in non-temperature controlled trucks and shipping warehouses during the warmer summer months.
Orders containing confections (gumdrops and chews) require either Expedited Warm Weather Shipping or Overnight Warm Weather Shipping, which can be selected during the checkout process. Ground Shipping and Free Shipping are not available options when Warm Weather Shipping is in effect.
Order Processing for Warm Weather Shipping
If Expedited (2 Day) Warm Weather Shipping for Confections is selected: Orders are processed within 48-72 hours from when received; however, to ensure safe delivery, orders with confections are shipped only on Mondays, Tuesdays and Wednesdays. Although we attempt to process orders same day, it is not always possible. The cut off time for same day order processing is 1 pm PT. Confections ordered after 1 pm PT on Wednesdays will not ship until the following week. Note that you could receive a notice that your order was “processed” on a Thursday or Friday, but it will not ship until the following week.
If Overnight Warm Weather Shipping for Confections is selected: Overnight orders are processed same day Monday through Thursday until 1 pm Pacific Time (PT). Overnight orders for confections that are placed after 1 pm PT on Thursday through Sunday will not ship until the following Monday (for Tuesday
Please be sure to ship confections to an address where the package will be brought inside immediately. If confections sit on a porch or in a mailbox in the summer heat, they are likely to melt, even with the additional packaging and cooling measures. Please note that confections cannot be shipped to a PO box.
If you have any questions about this policy or need additional information, please email us firstname.lastname@example.org.